FAQs
Thank you for visiting our FAQs page at BBQ King Grill! Everything you need to know about our portable charcoal grill for the perfect outdoor cooking experience!". If you can't find the answer you're looking for, please don't hesitate to reach out to us at support@bbqkinggrills.com .
FAQs
How much is shipping?
We Offer Free US Shipping on All King One Grills Orders!
How long does shipping takes?
US orders take between 7 and 10 days to arrive at their destination.
Where is my order?
You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
I've lost my tracking number. What can I do?
Simply contact us at support@bbqkinggrills.com with your full name and mailing address, and we will resend your confirmation number.
What is your return policy?
We offer a 30-day return policy. Please refer to our Refund Policy for detailed information on returns and exchanges.
How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 12 hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
How can I cancel my order?
You must contact us within 12 hours. We cannot cancel your order once it has already been shipped.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be still in original packaging (the inner packaging must not be tampered with)
- Product was never assembled or used, the product and packaging is in full salable condition when received back to our warehouse.
- If you received a replacement and now wish to return the item, you will need to return both the replacement and original item. If both items are not returned, we cannot honor a refund.
- All returns must be post-dated within 30 days of the delivery date. Should the return exceed the 30-day window or arrives in used condition, it will not be accepted, and a refund, exchange, or replacement will be denied.
- If you are eligible for a return or exchange based on our policy you can start a return ticket sending an e-mail to: support@bbqkinggrills.com
Who do I contact if there's something wrong with my order?
If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@bbqkinggrills.com